Are you currently having a software issue?

MedImage support utilizes remote desktop services to facilitate remote control of a customer's computer for installation, troubleshooting, configuration and training. If you are having a problem, click on the ‘Contact Support Here’ button above. Once you contact MedImage customer support directions on how to set up a remote control session will be provided. Customer support hours are: 9 am to 5 pm Eastern time, Monday through Friday. We are closed for major US holidays. If you desire training, we offer remote and on-site training options. Please write us at: support@medimage.com if you desire more details.

MedImage Tutorials

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Software Updates

Download Updates

We have regular releases of the MedImage software. For users under a support agreement, they will receive these releases free of charge. If you are a current user under a support subscription, click on the link above to go to the update page. If you have not previously accessed a software update through the web site and do not have a log on, please write us at: support@medimage.com Include your email, phone number, site number and any other relevant information. If you do not have a support agreement but wish to find out more about them, write us at: support@medimage.com and we can provide details and pricing.

MedImage - FAQ

(Click on the question to read more)

+ What products does MedImage offer?

MedView Display - This is the application that you will interface with when viewing images.
MedFiler & MedImport - Applications that mainly run in the background to handle the grouping of data sets into patient directories. Not always used, depends on the solution that is needed.
DICOMlink (Import/Export) - The application that handles the receiving and sending of DICOM image data.
Workflow Manager - Software that manages the amount of image data that will be kept on a server before deletion.

+ What third party applications can MedImage provide?

Corridor Cardiac Analysis - From INVIA Solutions, a SPECT and PET cardiac quantification software package
NeuroQ Analysis - From Syntermed an application that can perform quantitative analysis of SPECT and PET brain scans.

+ What type of licenses can MedImage provide?

Fixed - Sometimes called seat licensing. A license is needed for each computer that will be using the MedImage software.
Floating - Sometimes called concurrent user licensing. A single or pool of licenses are available for many computers, but only computers up to the number of licenses purchased can be running the MedImage software concurrently.

+ What PACS integrations does MedImage offer?

McKesson - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection and auto launch.
Philips iSite - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection.
Sectra - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection.
Intelerad - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection.
AGFA - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection.
Fuji - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection.

+ What OS's does DELTAmanager support?

In general MedImage supports the DELTAmanager software on the latest and the two previous OS releases of Windows and macOS. MedImage asks that you reach out to us when there is a major OS release to ask about compatibility.

Do you have a question that was not answered above. Write us at: support@medimage.com